Privacy Policy

We collect information you provide directly, and some collected automatically when you interact with our ads and website.

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1. Contact details: Full name, email address, phone number

Business information: Business name, business stage, launch timeline, product/branding readiness

Social media handle: Instagram handle or page (optional, if provided)

Technical data IP address, browser type, device data, referral source (e.g. via Google Ads)

Communications Records of emails, calls, or messages you send us

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2. How we collect it

• Directly from you, via our website enquiry form or Google Ads lead form

• Automatically, via cookies and similar tracking technologies (see Section 8)

• From third parties such as Google Ads, where you've submitted a lead form linked to our campaigns

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3. How we use your information

• To respond to your enquiry and provide a quote for our services

• To deliver, manage, and support any Shopify setup project you engage us for

• To send relevant follow-up communications about your enquiry or project

• To improve our website, services, and advertising performance

• To comply with legal or accounting obligations

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4. Legal basis for processing

• Consent - when you submit an enquiry or lead form.

• Contract - where processing is necessary to deliver services you've engaged us for

• Legitimate interests - for basic follow-up communication, service improvement, and fraud prevention

• Legal obligation - where we must retain records for tax or accounting purposes

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6. Sharing your information

• We do not sell your personal information. We share it with:

• Trusted service providers who support our operations (e.g. email/CRM tools, hosting providers), bound by data protection agreements

• Google, in connection with ads and lead form functionality, subject to Google's Privacy Policy

• Authorities, where required by law

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7. Data retention

We retain enquiry and lead data for as long as necessary to respond to your enquiry and, where you become a client, for the duration of our engagement plus a reasonable period afterward for legal and accounting purposes (typically up to 6 years). Unconverted leads are deleted or anonymised after 12 months of inactivity.

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8. Cookies

Our website may use cookies and similar technologies, including for Google Ads conversion tracking, to understand how visitors use our site and measure ad performance. You can control cookies through your browser settings.

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9. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict certain processing

• Request a copy of your data in a portable format

• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at [launchecomsolutions@gmail.com. 

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10. Data security

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work to protect your data appropriately.

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11. International transfers

As we work with clients and tools across multiple regions, some data may be processed outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

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12. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

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13. Contact us

If you have questions about this policy or how your data is handled, contact us at:
launchecomsolutions@gmail.com